INTEGRATING THE ORGANIZATION FROM END TO END - ENTERPRISE RESOURCE PLANNING

Hello.. We meet again. For today's post, I will talk about ERP or so called enterprise resource planning.

ERP serve as the organization's backbone in providing fundamental decision making support. ERP system provide foundation for collaboration between departments, enabling people in different business areas to communicate. It has been widely adopted in large organizations to store critical knowledge used to make the decisions that drive performance.

In most organizations, information has traditionally been isolated within specific departments, whether on an individual database, in a file cabinet, or on an employee's PC. ERP enables employees across the organization to share information across a single, centralized database. 

Here are some few reasons on why ERP have proven to be such a powerful  force : 

1. It is a logical solution to the mess of incompatible applications that had sprung up in most businesses.

2. It adresses  the need for global information sharing and reporting.

3. It is used to avoid pain and expense of fixing legacy systems.

Besides that, to qualify as a true ERP solution , the system not only must integrate various organization processes, but also must be flexible, modular and open, comprehensive and beyond the company. 

  

Thats all from what i have learnt in chapter 12 of MGT300. Thanks you. :)

BUILDING A CUSTOMER CENTRIC ORGANIZATION - CUSTOMER RELATIONSHIP MANAGEMENT

Assalamualaikum everyone. For this post, I will talk about customer relationship management (CRM). First we need to know what is the function of CRM. CRM will allow an organization to :

1. Provide better customer service

2. Make call centers more efficient

3. Cross sell products more effectively

4. Help sales staff close deals faster

5. Simplify marketing and sales processes

6. Discover new customers 

7. Increase customer revenues

An organization can find its most valuable customers by using a formula that industry insiders call RFM - recency, frequency, and monetary value. In other words, an organization must track :

• How recently a customer purchased items (recency).
• How frequently a customer purchases items (frequency).
• How much a customer spends on each purchase (monetary value).

Besides that, we need to know three phases in the evolution of CRM, which is reporting, analyzing and predicting. CRM reporting technologies help organizations identify their customers across other applications. CRM analysis technologies help organizations segment their customers into categories such as best and worst customers. CRM predicting technologies help organizations make predictions regarding customer behavior such as which customer are at risk of leaving. 

Addition to that, we need to be aware of the two primary components of a CRM strategy, which is operational CRM and analytical CRM. Operational CRM supports transactional processing for day to day front office operations or systems that deal directly with customers. As for analytical CRM, it supports back office operations and strategic analysis and includes all systems that do not deal directly with customers.

That's all for today's post. Till we meet again. :)

EXTENDING THE ORGANIZATION - SUPPLY CHAIN MANAGEMENT

Hello there mate. For this post, I will talk about supply chain management. But first, what is a supply chain? Supply chain consists of all parties involved, directly or indirectly, in the procurement of product or raw material. While supply chain management or usually called SCM involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability. 

Supply chain has 3 main links,which is : 

1. Materials flow at all levels.

2. Transformation of materials into semi-finished and finished products.

3. Distribution of products to customers and their downstream customers at all levels.

Adding to that, we also need to know the 5 basic supply chain management components, which is:

• Plan - Must have plan for managing all the resources.
• Source - Must choose reliable supplier that deliver goods and services for making products.
• Make - Companies manufacture their products or services.
• Deliver - Also known as logistics.
• Return - Companies must create network for receiving defective and excess products.

 

Besides that,we should be aware of the four factors driving supply chain management. These namely includes visibility which is the ability to view all areas up and down the supply chain. Secondly, there should be consumer behavior, which has changed the way businesses compete. Adding to that is competition and speed. Speed here includes the company's ability to satisfy continually efficiently, accurately and quickly.

This post is related to chapter 10 of MGT300. I hope u guys can gain knowledge from this post. Thanks. :)

ENABLING ORGANIZATION - DECISION MAKING

Assalamualaikum peeps. We meet again. For today's post I will talk about decision making system. But first we need to know what is a MODEL? 

A model is a simplified representation or abstraction of reality. Decision making information systems work by building models out of organizational information to lend insight into important business issues and opportunities. There are 3 common types of decision making information system used in organization today.

The first is transaction processing system which the basic business system that serves the operational level in an organization. The most common example of TPS is an operational accounting system such as payroll system. 

Next is decision support system, such as BostonCoach's,models information to support managers and business professionals during decision making process. Three quantitative models are typically used by this system, which is sensitivity analysis, what-if analysis, and goal-seeking analysis. 

The last decision making system is executive information systems which is a specialized DSS that supports senior-level executives within organization. Consolidation, drill down, and slice and dice are a few of the capabilities offered by this system. 

 Thats what i have basically learnt in chapter 9 of MGT 300. Thanks for reading. :D

ACCESSING ORGANIZATIONAL INFORMATION - DATA WAREHOUSE

Assalamualaikum bloggers. For this time, I will talk about data warehouse. It is a logical collection of information gathered from many different operational databases that supports business analysis activities and decision making tasks. Data warehouse is needed to aggregate information throughout an organization into a single repository in such a way that employees can make decisions and undertake business analysis activities.

 

Data warehouse compiles information from internal database or transactional/operational databases and external databases through extraction, transformation and loading (ETL), which is a process that extracts information from internal and external databases, transforms the information using a common set of enterprise definitions, and loads the information into a data warehouse. Data warehouse then sends subsets of the information to data marts, which contains a subset of data warehouse information. 

Most data warehouse and data marts are multidimensional database. A cube is the common term for the representation of multidimensional information. 

Yet, there should be business intelligence which is applications and technologies that are used to gather, provide access to, and analyze data and information to support decision making efforts. To enable business intelligence, TECHNOLOGY, PEOPLE and CULTURE should be used to gain sustainable competitive advantages. 

Goodbye. Thanks for reading. :)

STORING ORGANIZATIONAL DATABASES

Assalamualaikum peeps. In a world full of technology, there are many different models for organizing informations in a database. First we need to know what is DATABASE? It maintains information about various types of objects, events, people and places. 

In a hierarchical database model, information is organized into a tree-like structure that allows repeating information using parent/child relationships in such a way that it cannot have too many relationships. It is widely used in the first mainframe database management systems.

Next, there is a network database model. It is a flexible way of representing objects and their relationships where the hierarchichal model structures data as a tree of records, with each record having one parent record and many children, the network model allows each records forming a lattice structure. 

Last but not least, there is the relational database model. It is a type of database that stores information in the form of logically related two dimensional tables. 

That's all for today's post. Thanks for reading. :)

VALUING ORGANIZATIONAL INFORMATION

Hello there mate. For this post, I will talk about the value of organizational information. Information is everywhere in business. Organizational information comes at different levels and in different formats and 'granularities'.Information granularity refers to the extent of detail within the information. 

 

Next, we need to know the value of transactional and analytical information. Transactional information encompasses all of the information contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational tasks. The example of transactional information is withdrawing cash from ATM.

As for analytical information encompasses all organizational information and its primary purpose is to support the performing of managerial analysis task. Sales and trends are the examples of analytical information. 

Furthermore, we should know the value of timely information. Real time information means immediate, up to date information. Real time systems provide real time information in response to query requests. 

Last but not least is the value of quality information. There are 5 common characteristics of high quality information that we should know, which is: 

1. Accuracy

2. Completeness

3. Consistency

4. Uniqueness

5. Timeliness 

 This post is related to what I have learnt in chapter 6 of MGT300. Later peeps. :)