INTEGRATING THE ORGANIZATION FROM END TO END - ENTERPRISE RESOURCE PLANNING

Hello.. We meet again. For today's post, I will talk about ERP or so called enterprise resource planning.

ERP serve as the organization's backbone in providing fundamental decision making support. ERP system provide foundation for collaboration between departments, enabling people in different business areas to communicate. It has been widely adopted in large organizations to store critical knowledge used to make the decisions that drive performance.

In most organizations, information has traditionally been isolated within specific departments, whether on an individual database, in a file cabinet, or on an employee's PC. ERP enables employees across the organization to share information across a single, centralized database. 

Here are some few reasons on why ERP have proven to be such a powerful  force : 

1. It is a logical solution to the mess of incompatible applications that had sprung up in most businesses.

2. It adresses  the need for global information sharing and reporting.

3. It is used to avoid pain and expense of fixing legacy systems.

Besides that, to qualify as a true ERP solution , the system not only must integrate various organization processes, but also must be flexible, modular and open, comprehensive and beyond the company. 

  

Thats all from what i have learnt in chapter 12 of MGT300. Thanks you. :)

BUILDING A CUSTOMER CENTRIC ORGANIZATION - CUSTOMER RELATIONSHIP MANAGEMENT

Assalamualaikum everyone. For this post, I will talk about customer relationship management (CRM). First we need to know what is the function of CRM. CRM will allow an organization to :

1. Provide better customer service

2. Make call centers more efficient

3. Cross sell products more effectively

4. Help sales staff close deals faster

5. Simplify marketing and sales processes

6. Discover new customers 

7. Increase customer revenues

An organization can find its most valuable customers by using a formula that industry insiders call RFM - recency, frequency, and monetary value. In other words, an organization must track :

• How recently a customer purchased items (recency).
• How frequently a customer purchases items (frequency).
• How much a customer spends on each purchase (monetary value).

Besides that, we need to know three phases in the evolution of CRM, which is reporting, analyzing and predicting. CRM reporting technologies help organizations identify their customers across other applications. CRM analysis technologies help organizations segment their customers into categories such as best and worst customers. CRM predicting technologies help organizations make predictions regarding customer behavior such as which customer are at risk of leaving. 

Addition to that, we need to be aware of the two primary components of a CRM strategy, which is operational CRM and analytical CRM. Operational CRM supports transactional processing for day to day front office operations or systems that deal directly with customers. As for analytical CRM, it supports back office operations and strategic analysis and includes all systems that do not deal directly with customers.

That's all for today's post. Till we meet again. :)

EXTENDING THE ORGANIZATION - SUPPLY CHAIN MANAGEMENT

Hello there mate. For this post, I will talk about supply chain management. But first, what is a supply chain? Supply chain consists of all parties involved, directly or indirectly, in the procurement of product or raw material. While supply chain management or usually called SCM involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability. 

Supply chain has 3 main links,which is : 

1. Materials flow at all levels.

2. Transformation of materials into semi-finished and finished products.

3. Distribution of products to customers and their downstream customers at all levels.

Adding to that, we also need to know the 5 basic supply chain management components, which is:

• Plan - Must have plan for managing all the resources.
• Source - Must choose reliable supplier that deliver goods and services for making products.
• Make - Companies manufacture their products or services.
• Deliver - Also known as logistics.
• Return - Companies must create network for receiving defective and excess products.

 

Besides that,we should be aware of the four factors driving supply chain management. These namely includes visibility which is the ability to view all areas up and down the supply chain. Secondly, there should be consumer behavior, which has changed the way businesses compete. Adding to that is competition and speed. Speed here includes the company's ability to satisfy continually efficiently, accurately and quickly.

This post is related to chapter 10 of MGT300. I hope u guys can gain knowledge from this post. Thanks. :)